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We have significantly reduced the time it takes to let complainers know whether their complaints are admissible for investigation, and we are continuing to improve on these waiting times. You can find average timescales for each stage of the complaint handling process for all complaints on this page of our website.

Resolution Policy

| HR policies | Corporate

This policy outlines the procedures that managers and employees should follow when raising or addressing grievances (individual or collective) or concerns about behaviour including allegations of discrimination, bullying, harassment and victimisation. 

This policy combines our previous Grievance and Dignity at Work policies.

Download publication as pdf
Download Resolution Policy publication as pdf
Download publication as word document
Download Resolution Policy publication as word document